* Communication Data: that includes any communication that you send to us, whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.
Customer Data* : that includes data relating to any purchases of our services such as your name, title, email address, phone number, contact details and purchase details. We process this data to supply the services you have purchased and to keep records of such transactions.
User Data* : that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.
Technical Data* : that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
* Marketing Data: that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways and measure or understand the effectiveness of this advertising.
The lawful basis by which we process this data is Legitimate Interests.
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HOW DO WE COLLECT YOUR DATA?
You directly provide us with most of the data we collect. We collect and process data when you:
- use our contact forms
- send us an e-mail
- complete a sleep evaluation questionnaire
- use or view our website via your browser's cookies
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HOW WILL WE USE YOUR DATA?
Our company collects your data so that we can:
- understand the sleep challenges you are facing and build a bespoke Positive Sleep Plan for your child
- properly respond to your enquiries
- for internal record keeping, for example how you found our services, account keeping and as explained above
- e-mail occasionally with information which may be of interest to you to provide continued sleep support
- to improve our products and services
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HOW DO WE STORE YOUR DATA?
We are committed to ensuring that your information is secure. We have put in place suitable physical, operational and electronic procedures to secure the information we collect.
We securely store all client data on 17hats.com where it is stored under encryption - they will not contact you or sell your data their system is only used to email you with information relevant to your specific enquiry (you can read their privacy policy here). We use this system to create a client record and securely keep all your information in one place as well as to send contracts and questionnaires but it will not be used in any other ways. Your records are private can only be accessed by the 17hats account owner, Susie Wolfe. 17hats never discloses the content of form submissions unless required to do so by law.
Our Company will keep your data for 60 months after our initial consultation in case you require further sleep support as your child ages or your family grows.
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The Positive Sleep Company will take reasonable technical and organisational precautions to prevent the loss, misuse or alternation of your personal information. Personal information you provide will be stored securely in accordance with UK data protection laws but please be aware that any data which you send to our site is sent at your own risk.
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LINKS TO OTHER WEBSITES
This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. you are advised to read the privacy policy or statement of other websites prior to using them.
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CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your information to send you promotional information which we think will be of interest to you if you tell us that you wish for this to happen. You can opt out of this at any time by contacting us.
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If the information we hold about you is incomplete or incorrect please send us an e-mail as soon as possible to info@thepositivesleepcompany.co.uk and we will promptly update and correct any incorrect information.
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DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the third parties set out below:
- service providers who provide IT and system administration services
- professional advisers including lawyers, bankers, auditors and insurers
- government bodies that require us to report processing activities
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WHAT ARE YOUR DATA PROTECTION RIGHTS?
Our company would like to make sure you are fully aware of your data protection rights. Under the Data Protection Act every user is entitled to access, correct, erase or restrict use of personal data we hold about you. To exercise this right please send your request to info@thepositivesleepcompany.co.uk
The Positive Sleep Company will answer and action all requests without undue delay, and in any case within one month or receipt. We cannot guarantee the receipt of e-mails sent by your, nor the delivery of e-mails sent by us. We also cannot absolutely guarantee the security of e-mails sent between us. If you are concerned about e-mail security please call us.
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If you ever have any questions about our privacy policy please contact us. We will be happy to answer any questions you have, you can e-mail info@thepositivesleepcompany.co.uk
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WHAT DATA DO WE COLLECT?
Your names and the name/names of your child/children.
Your telephone number and e-mail address.
Information relating to your child and their sleep provided in the sleep evaluation questionnaire and/or other contact forms or e-mails.
Our website may also collect cookies and IP addresses.
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We may process the following categories of personal data about you:
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This Privacy Policy will explain how we use and protect the personal data we collect from you when you use our website and any services we provide. Please be assured we are committed to ensuring that your privacy is protected and we will update this page to reflect any changes in privacy regulations and ensure that we are still holding your data in accordance with the the most recent GDPR legislation.
